Frequently Asked Questions

Please read our FAQ before sending us a message.

Regular Shipping (U.S. only) – $5.00

Express Shipping (U.S. only) – $34.99

International Shipping – $19.99

Curbside/Local Pickup – FREE

We accept all major credit cards – Visa, MasterCard, American Express, and Discover.

We also accept payments through PayPal.

Regular Shipping (U.S. only): 2 – 8 business days

Express Shipping (U.S. only): 1 – 2 days

International Shipping:  approx. 7 – 21 days, but may be longer due to differences in each country’s regulations and protocol

Customer data is secured by a premium SSL certificate. Our payment processors, Stripe & PayPal, also have additional high-quality security protocols that ensure your transaction is protected. Customer credit card information is completely private (even Crystalis employees can not access it). 

You will first receive an order confirmation copy of your invoice. You will then receive a shipment notification with a tracking number once the order is processed and shipped.

Yes, you will receive an invoice by email once the order is placed. You will also receive a copy inside your package.

Send us an email